Compliance Operations Manager

Be the operational backbone of a global Compliance team at one of the world's leading e-commerce platforms, hybrid in downtown Toronto.

About the role

Contract: 6-mos to start

Our client is one of the world’s leading e-commerce platforms, with a global Compliance team running communications and policy-related initiatives across multiple markets. They need an operations lead who can bring structure to that work, starting immediately.

You’ll be the operational backbone of the team: designing, documenting and owning the end-to-end processes behind compliance campaigns, and taking each initiative from intake and scoping through approvals, launch and post-launch evaluation.

Day to day, you’ll build project plans, trackers and ownership matrices in Google Sheets, write the SOPs, templates and checklists that make the work repeatable, run stakeholder reviews and approval workflows, and spot risks and missing inputs before they slow delivery. You’ll partner with Program Leads, Legal, Product, Trust, Communications, external agencies and regional teams, and keep senior stakeholders current on status.

You don’t need to be a regulatory expert. You need 8+ years of operations or project management in a large, matrixed organization, ideally in CPG, financial services, pharmaceuticals or another regulated industry, and the instinct to build processes rather than follow them.